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· 10 min read
  • Big, Big, Big News: Second Generation of SD-CyberOffice
  • Even Bigger News: Second Generation Reputation Management
  • Second Generation Expanded Communication Modes
  • Second-Generation Online Triage (and 2nd-Gen Future-Sched Viewer Too)
  • Second-Generation My.Rossware

· 5 min read
  • Upgraded Triage/Diagnostic/Lookup magic on MPH-Diagnostics
  • Model-Number Auto-FIll
  • POS-Insertions May Now be Used In Mobile
  • Pseudo-Appointment-Specific PVR-Enforcement

· 8 min read
  • Steroids on Steroids: Second-Generation MPH-Diagnostics-Assisted Triage
  • New Log File Maintains History of PartsProcess Movements
  • A New Animal: Spec-Tag Parts Labels
  • Inventory BinLoc Listings for other than "OF" and the Standard Truck Plan
  • Sell-For-Price Management Added to the "Receive-Shipment" Venue

· 6 min read
  • On-Demand Next-Visit Robo-Calling
  • Option to Auto-Email Techs a Preview/Backup of their Dispatches
  • Omit-PartNumbers Option now Available when Formulating Tickets
  • New Default-Option Controls within MobileLink