Welcome
Welcome to Rossware 🎉, a software, a community, and a workflow that leads the industry. You are now well on the way to making your own business more modern, efficient, and profitable.
This help center is structured to help you get ServiceDesk setup and productively running within the shortest possible time. You'll find on the right hand menu a list of subject sections with articles within them. These are arranged in what we believe to be the best order to read. There's also next and previous buttons at the bottom of each article to help you navigate.
If you read only one thing while learning to use ServiceDesk, please read the Overview section. This section provides you with the basic foundational understanding of ServiceDesk functions. If you do not read this section you will most likely encounter confusion and frustrations along the way. It's a short and easy read compared to the rest.
Learning any new system is hard. You will need to make significant time investment now for the rewarding payoff later of greater simplicity and productivity.
As another means of easing your learning process, if preferred, you can implement ServiceDesk's various areas of function one step at a time. This can make it less daunting as you can do it in more easily digestible bits.
As a general recommendation, we urge you against being too impatient in the desire to see each and every function from the get-go. The learning process is a layered one, and it’s hard to understand more advanced layers until you’ve first developed a foundational understanding of more basic ones.
Besides the above, we are also available to give you direct assistance—whether via phone, email, or by linking directly to your computer and working as though sitting by your side. You can find out how to contact us here.
In our view, the learning process is appropriately perceived as a team effort. You must be the primary instructor, a self-taught student who diligently uses the self-teaching materials we’ve provided (including, of course, this manual). We expect you to put forth real labor and effort in this regard.
To some extent, you’re going to find ServiceDesk if devoted to making sure you're on track, it does this with alert messages. If you pay attention and don't simply dismiss, there will be harmony and happiness. If you ignore, there is likely to be nagging, nagging and more nagging.
Click the next button at the bottom of this page to continue