Miscellaneous Mini Guides

📄️ Customizing text as presented to consumer

Between ServiceDesk itself, SD-CyberOffice and SD-Mobile, there are a great variety of automated and semi-automated communications that may be sent from your office (and/or your technicians) to the consumer for whom you are providing

📄️ How to turn off predictive text on Android devices

Some users have experienced slowness when typing in SD-Mobile on an Android device with Predictive text enabled. Follow these steps to disable Predictive text and improve response times.

📄️ Email setup

First, a distinction: When using the word “email,” this document is not referring to ServiceDesk’s internal mail system. We know users sometimes employ that word when referring to those within-ServiceDesk communiqués. For clarity, at Rossware we try to refer to those as “SD-Mails” – reserving the word “email” for the animals you send across the internet to (or receive from) other people.

📄️ How to address repeated “Path/File access” errors

First we ask you to please understand, if you are in this situation, it very much needs to (and positively SHOULD) be addressed. Absolutely, this is NOT a situation you should consent to continue living with.

📄️ Making merchant credentials unique to business

Some Rossware clients run multiple businesses, each managed by a separate ServiceDesk (SD) setup, but from the same set of computers within the same network. Almost without exception, each such SD instance keeps track of its particular business's underlying data within a folder structure that's particular to that business, so there is never interference (cross-talking, overwriting of data, etc.) between instances for different businesses. Storage or payment gateway merchant credentials, however, is an exception -- because the Virtual Terminal program (VT) is programmed to store such credentials in what's called the Windows System Registry. This is, essentially, a storage place that's specific to each particular Windows-User login (as opposed to any particular folder or business). Because of this method, it's impossible for a station that's running multiple instances of SD to recognize different merchant credentials for different businesses (absent, at least, the expedient as described here).

📄️ Multiple instances of apps

How to setup Rossware utilities for multiple unique instances

📄️ Point-of-Sale operations

As described in this chapter’s introduction, Rossware came a bit late into the POS world. As recently as September ’11, in fact, we realized our POS mechanisms still needed significant upgrading (which, in fact, was done at such time). What will be described here is the state-of-the-art as was developed at such point in time.

📄️ Regarding data conversions

Generally speaking, there are three potential categories of information we like to get from whatever system a client prior used, for insertion into ServiceDesk so that, on beginning a new life in ServiceDesk, there is already a context of operational data in place. Each situation varies in regard to what detail of information is available. We here describe what we consider it ideal to obtain. If we can’t obtain each item in every instance, we can usually optimize to work with whatever is available. In some instances we may likewise be able to make beneficial use of further information, not necessarily listed here.

📄️ How to update payment information

1. Start at the dashboard log in page.

📄️ Rossware Support scope

At Rossware, we are eager to help you and your business be your best. While our products are very powerful, we know they can be somewhat challenging to harness to their full potential. A mass of documentation is available to cover nearly every area of our software, but sometimes more assistance is needed. To address this reality, we have ensured a full and super-capable support team is available to assist you whenever you encounter a problem.

📄️ Thin Client setup

Many businesses choose to install ServiceDesk on one machine but run it from multiple other machines utilizing a network drive. We call this the "Thin Client setup". This document will guide you through the processing of setting up one machine to be a Thin Client.

📄️ Updating Rossware programs

Before you update